Privacy Policy

At Northface Climbing, we are committed to protecting your privacy while providing you with an excellent indoor climbing and bouldering experience. This policy explains how we collect, use, and safeguard your personal information when you visit our gym, book classes, or use our digital services.

1. Data Controller

The entity responsible for processing your data is Northface Climbing. You can reach our team with any privacy-related questions using the contact details below:

• Gym Location Kauppakatu 30, Jyväskylä, Central Finland 40100, Finland
• Email hello@northfaceclimbing.fi
• Phone +358 14 5621480

2. Information We Collect

When you interact with our facility, we may collect the following types of information:

• Contact Details: Your name, email address, and phone number when you create an account, purchase a membership, or book a coaching session.
• Waiver and Safety Information: Acknowledgment of gym rules, emergency contact details, and relevant physical fitness declarations necessary to safely use our climbing walls and bouldering routes.
• Payment Data: Billing information required to process day passes, monthly memberships, and class fees. Note that all payment processing is securely handled by trusted third-party providers.

3. How We Use Your Data

We use your personal data to ensure our gym operates safely and smoothly. This includes:

• Managing your access to the gym and validating active memberships.
• Processing bookings for training sessions, introductory courses, and route-setting workshops.
• Sending important updates about facility hours, wall closures, and membership status.
• Ensuring compliance with our safety guidelines and liability waivers.

4. Data Sharing and Retention

Northface Climbing does not sell or rent your personal information to third parties. We only share necessary data with trusted service providers who assist us with secure payment processing, scheduling software, and operational communications.

We retain safety waivers and membership records for as long as required by law and operational necessity. If your account is inactive for an extended period, non-essential data will be securely anonymized or deleted from our systems.

5. Your Rights

You have the right to request access to the personal data we hold about you, ask for corrections to inaccurate information, or request the deletion of your account. If you wish to exercise any of these rights, please speak to a staff member at the front desk or contact us via email.